Absolutely. I’ll keep all existing conditions, timelines, proof requirements, charges, and exceptions unchanged, while making the policy clearer, more professional, and customer-friendly.

Return & Refund Policy

At Jarir Brand Store (JBS), we want you to have a smooth and satisfying shopping experience. Our return policy is reviewed case by case, depending on the product and circumstances.

Eligibility for Returns

To be eligible for a return, the item must be:

• In the same condition as received

• Unworn or unused

• With all original tags attached

• In its original packaging

• Accompanied by the receipt or proof of purchase

Incorrect, Broken, or Damaged Items

If you receive an incorrect, broken, or damaged item, JBS will arrange an exchange delivery.

To request an exchange, you must submit your claim within 24 hours of delivery through our Contact Us page or by email at jarirbrandstore@gmail.com.

Please include:

• Your order details

• A clear description of the issue

• Video evidence recorded at the time of delivery clearly showing the problem with the item

Claims submitted after 24 hours of delivery will not be accepted.

Return Request & Shipping

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package.

Please do not send any item back without contacting us and receiving approval first. Items returned without an approved return request will not be accepted.

Necessary Proof & Timeline

To help us properly evaluate your claim, the following conditions apply:

• Video proof is mandatory when submitting a claim and must clearly demonstrate or explain the fault with the item. Verbal claims alone will not be accepted.

• All claims must be submitted within 24 hours of parcel delivery. Claims submitted after this timeframe will not be accepted.

• Once a return is accepted, all delivery/shipping charges will be charged to the customer.

Damages & Issues

Please carefully inspect your order as soon as you receive it. If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and take the appropriate action.

Exceptions & Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods, such as food, flowers, or plants

• Custom or personalized products, including special orders

• Personal care goods, such as beauty products

• Hazardous materials

• Flammable liquids or gases

• Sale items

• Gift cards

If you are unsure whether your specific item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different product is to return the original item. Once the return has been reviewed and accepted, you can place a separate order for the new item.

For incorrect, broken, or damaged items, JBS will arrange an exchange delivery, provided the claim meets our return conditions and is submitted within the required 24-hour timeframe.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at jarirbrandstore@gmail.com.

🤍 Our Commitment

We aim to handle every eligible return or exchange fairly and efficiently while keeping the process as simple and transparent as possible for our customers.